Role Description
As Night Concierge, you’ll ensure the safety, security, and wellbeing of young people during the night. You’ll be there to respond to emergencies, monitor the environment and provide a calm, supportive presence when needed.
This is a full-time role (37.5 hrs/week, £24,000), based in Stoke-on-Trent, reporting to our
Operations Manager.
Key Responsibilities
- Maintain a safe, clean and calm environment overnight
- Carry out routine checks on facilities and record maintenance issues
- Ensure the safety and security of all young people during the night
- Monitor CCTV, complete welfare checks and respond to incidents appropriately
- Keep accurate records and ensure effective handovers to day staff
- Report any safeguarding concerns to the appropriate staff or Designated Safeguarding Lead (DSL) immediately
- Build positive, professional relationships with young people, offering reassurance when needed
- Promote and support positive behaviour in line with individual care plans
- Work in line with safeguarding, Ofsted standards and organisational policies
What We’re Looking For
- Experience working in supported accommodation with young people (essential)
- Knowledge of safeguarding and trauma-informed care
- Understanding of key legislation re: housing, mental health, equality and health & safety
- Previous experience of working with confidential information and maintaining its security
- Strong communication and time management skills, calm under pressure, empathetic and resilient
- Confident using IT systems for record keeping
Disclosure and Barring Service (DBS) Check
This role due to its nature, duties and responsibilities will be subject to a check by DBS.
Why Join Egret Homes?
You’ll be part of a values-driven organisation built around Empowerment, Growth, Resilience, Empathy and Togetherness. We’ll support you with training, a welcoming team culture and the opportunity to truly transform lives.
If you are passionate about supporting young adults and want to make a real difference, apply today to join our dedicated team.